FREQUENTLY ASKED QUESTIONS
BILLING & ACCOUNTING
HOW IS RENT COLLECTED?
Rent is due on the 1st of each month with a 4-day grace period. We prefer electronic payments through the resident’s online portal; however, checks by mail are welcome. We do NOT accept cash. All checks must be received by the 1st of each month.
Payable to: Squared Away Property Management
Mailed to: PO Box 8443 Richmond, VA 23226
Memo: Resident’s Address (include unit # if applicable)
IS THERE A CONVENIENCE FEE FOR ONLINE PAYMENTS?
If you are paying by e-check (with your routing and account number) there is no fee; however, if you are paying with your debit or credit card, there is a 2.99% convenience fee.
WHAT HAPPENS IF I AM LATE ON MY RENT?
After your grace period of 4 days (5th of the month), there is a fee penalty of $50 for Late Payment of Rent, with a $10 fee added for every additional day that it is late. If rent is not paid, a legal notice will be sent to you. If payment is further not received, we begin with the eviction process. (Grandfathered leases are subject to different grace periods and late charges.)
WHAT HAPPENS IF MY PAYMENT IS RETURNED?
If your payment is returned, there is a flat fee penalty of $35 for Non-Sufficient Funds (NSF). You will then need to pay your rent by a certified check. If the check is received after your grace period, you will incur an additional $50 late payment of rent, with additional $10 fee for each addtional day. (Grandfathered leases are subject to different grace periods and NSF charges.)
HOW OFTEN DO YOU INCREASE RENT?
Every 12 months we review the rental market and your rental history to decide the appropriate rental rate.
UPON MOVE OUT, WHEN WILL I RECEIVE MY SECURITY DEPOSIT BACK?
After you have surrendered the rental property (that is, returned the keys and vacated the property), we will return your security deposit with an itemized statement of deductions, within 21 days.
MAINTENANCE & PROPERTY REVIEWS
HOW ARE MAINTENANCE REQUESTS RECEIVED?
Residents may submit their request online through our resident portal. Once received, we evaluate the situation and coordinate with maintenance accordingly.
HOW OFTEN DO YOU COME TO REVIEW MY HOME?
As a standard, we do a move-in, 90-day, 9 month, and a move-out review. We also do continuous annual exterior reviews. In addition, for multi-family properties up to 10 units, we do quarterly exterior reviews. For multi-family properties 10 units or more, we do monthly exterior reviews. These reviews allow us to take care of deferred maintenance and check for any possible lease violations.
HOW MUCH NOTICE DO I NEED TO PROVIDE IF I DON'T INTEND TO RE-SIGN MY LEASE?
Resident(s) must provide a minimum of 60-days notice if they do not intend to re-sign their lease.
HOW DO I GIVE NOTICE TO VACATE?
DO YOU HAVE ANY TIPS TO HELP ENSURE I GET MY FULL SECURITY DEPOSIT BACK?
Yes, if you fill out the form embedded in the question above, you will see our list of tips and tricks to help you get all of your Security Deposit refunded.
UPON MOVE OUT, WHEN WILL I RECEIVE MY SECURITY DEPOSIT REFUND?
After you have surrendered the rental property (that is, returned the keys and vacated the property), we will return your security deposit with an itemized statement of deductions, within 45 days.